FAQs
Find quick answers to your questions right here. Otherwise, use the Contact Us form and we'll reply within a day
Shipping
CANADA
Free shipping delivery on orders over $75. anywhere in Canada, calculated shipping otherwise.
- Complimentary ground shipping average delivery time of 5 to 15 business days
- Next-day and Express upgraded delivery options are available
- Purchases are delivered in a box with adapted padding to the item being shipped for maximum protection
- See our policies for more details on shipping methods, costs and delivery times
USA
Since 2025, an import tax or tariff will apply to all shipments entering the United States, including orders under $800 USD.
As a Canada-based business, we are using a system to estimate and collect this tax at checkout. The estimated amount will be displayed with your shipping cost. However, if the estimate is too low, you may still need to pay an additional fee upon delivery or directly to the carrier.
All import duties are the buyer’s responsibility. We strongly recommend checking possible fees before placing your order.
World
Shipping is calculated anywhere in the World.
Customs Fees
Buyers are responsible for any customs duties or import fees. We suggest checking with your local customs office for an estimate before ordering. If a package is refused due to unpaid fees, it will not be eligible for a refund.
Address Accuracy
Please make sure your shipping address is correct. If a package is returned as “undeliverable,” we will contact you to arrange reshipping. The buyer is responsible for any additional shipping costs. These orders cannot be canceled, refunded, or exchanged.
Delivered Packages
Once your package is marked as delivered, it is your responsibility. We do not offer refunds for lost or stolen items, but the shipping carrier may be able to help with recovery.
PAYMENTS
Canagem® accepts the following payment methods:
- Credit Card: Visa, MasterCard, American Express and other payment types supported by Shop. The total will be charged to your card when the order is placed with shipping within 2 days guaranteed.
- Canagem® website features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website. To register for a PayPal account, visit the website paypal.com.
RETURN POLICY
Items returned within 30 days of their reception date in the same as new condition will be eligible for a full refund. Refunds will be returned to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping fees of original purchase is non-refundable. On free shipping orders, the original cost of shipping will be deducted from refund unless an error on our part occurred.
HERE TO HELP
You can also contact us:
Customer Services
Call Us: 613-702-3446
Mon-Fri: 9:00 am - 5:00 pm
Sat: Closed
Sun: Closed
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